Customer Success Manager
New
S
SkydioAutonomous drones
Based in Canada, British Columbia or OntarioFull-TimeManager
Salary140,000 - 180,000 CAD per year
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Job Details
- Languages
- Fluency in French is preferred but not required.
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- Strong knowledge of or previous experience supporting customers in public safety, transportation, utilities, oil and gas, or AEC.
- Proven track record implementing and scaling new programs and technology.
- Experience driving adoption of hardware and software.
- Experience interfacing with technical teams to deliver on customer schedules.
- Strong project management skills and knowledge of project management concepts.
- Ability to work and reside in Canada.
- Willingness to travel approximately 40%.
- Ability to obtain a Pilot Certificate – Advanced Operations.
- Fluency in French is preferred but not required.
- Experience with commercial Unmanned Aircraft Systems and related software development or deployment is a plus, but not required.
Responsibilities
- Shape the Canadian go-to-market and customer success strategy.
- Build scalable processes for customer onboarding, account management, and post-sales success.
- Track and manage enterprise customer implementation projects through delivery of technology, services, and program outcomes.
- Develop customer relationships and loyalty through proactive engagement, follow-ups, and business reviews.
- Quantify product feedback and brief executives to inform the product roadmap.
- Manage approximately 20 accounts, driving adoption, expansion, and renewals.
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