ServiceNow Engineer - Secret Clearance
New
J
JobgetherFederal IT
Fully remote, with occasional travel to U.S. continental basesFull-TimeMiddle
Salary94,000 - 152,000 USD per year
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Job Details
- Experience
- At least 5 years of hands-on experience supporting, engineering, or developing ServiceNow environments
- Required Skills
- RESTful APIsServiceNow
Requirements
- Have a bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant professional experience.
- Have at least 5 years of hands-on experience supporting, engineering, or developing ServiceNow environments.
- Demonstrate expertise configuring and customizing core ServiceNow applications and developing third-party integrations.
- Have strong technical knowledge of APIs, web services, MID servers, and enterprise integration technologies.
- Have experience designing and maintaining ServiceNow workflows, forms, dashboards, data models, and platform configurations.
- Have experience planning and executing ServiceNow upgrades, patches, and enhancements, including testing, validation, and rollback procedures.
- Bring scripting, automation, troubleshooting, and problem-solving skills for complex platform and integration issues.
- Hold a current Secret security clearance.
- Hold CompTIA Security+ certification or another DoD IAT Level II-compliant certification.
- Be willing and able to travel occasionally, less than 10%, to U.S. continental bases.
- Preferred: ServiceNow certifications such as CSA, CAD, or Implementation Specialist; CTA is an advantage.
- Preferred: Experience with CMDB architecture, CSDM, service mapping, multi-instance consolidation, or platform modernization.
Responsibilities
- Design, develop, configure, and implement ServiceNow solutions across ITSM, ITOM, SPM, SAM, SecOps, and other enterprise applications.
- Develop, maintain, and troubleshoot integrations using APIs, web services, MID servers, and related technologies.
- Plan and execute platform upgrades, patches, enhancements, regression testing, validation, and rollback planning.
- Configure and customize workflows, forms, dashboards, data models, and platform settings.
- Apply scripting and automation to streamline administration, deployment, maintenance, and recurring operational tasks.
- Investigate complex application, integration, and infrastructure issues, conduct root-cause analysis, and implement corrective actions.
- Collaborate with product owners, process leads, security and compliance teams, and infrastructure teams to deliver technical solutions.
- Maintain technical documentation, configuration standards, procedures, and knowledge-transfer materials.
- Contribute to platform modernization and continuous improvement initiatives.
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