Senior Manager, SAP Transformation - Field Service Management & Integration
New
R
RTXAerospace and defense
This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories).Full-TimeManager
Salary132,400 - 251,600 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Typically requires a University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience. Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives.
Requirements
- Have a university degree or equivalent experience and at least 14 years of relevant experience, or an advanced degree in a related field and at least 12 years of experience.
- Have at least 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives.
- Bring experience leading large-scale ERP implementations and enterprise system integrations.
- Have experience with service order management, technician scheduling, dispatch, field service execution, and service completion.
- Have experience collaborating with Digital Technology and business operations stakeholders to define requirements and deliver integrated enterprise solutions.
- Be able to influence senior executives and stakeholders and manage conflict, stakeholders, and performance.
- Travel up to 30%.
- Preferred: Experience implementing SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions.
- Preferred: Knowledge of SAP S/4HANA service order processing, service contracts, service execution, maintenance, logistics, SAP Activate, and Agile delivery.
- Preferred: Aerospace and Defense Aftermarket operations experience, including field maintenance, technical support, repair services, and customer service delivery.
- Preferred: Experience with process harmonization across business units and regions, organizational change management, business readiness, and adoption.
- Preferred: Knowledge of process governance, operational performance metrics, continuous improvement, and working with system integrators and technology vendors.
Responsibilities
- Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation.
- Develop and manage project plans, timelines, deliverables, and resources for process development, system integration, and deployment.
- Define and standardize end-to-end processes for service requests, work orders, technician scheduling and dispatch, field service execution, service confirmation, and service order completion.
- Ensure integration with SAP S/4HANA and supporting applications for service management, maintenance, inventory, procurement, finance, and customer service.
- Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions.
- Collaborate with Digital Technology, system integrators, and cross-functional teams to define functional requirements, integration points, and solution designs.
- Oversee solution development, configuration, integration testing, user acceptance testing, and deployment readiness.
- Identify and mitigate risks involving process changes, integrations, data dependencies, and operational transitions; communicate progress, decisions, risks, and recommendations to senior leaders.
- Lead organizational change management and monitor Field Service Management KPIs, including response times, first-time fix rates, work order completion, and technician utilization.
View Full Description & ApplyYou'll be redirected to the employer's site
