Senior Manager, Service Marketing & Product Management
New
B
Beckman Coulter Life SciencesLife sciences diagnostics
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary$170,000.00-$195,000.00
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Job Details
- Experience
- 10+ years' experience in service, aftermarket, commercial strategy, product management, or a related discipline; 5+ years of experience directly managing and developing employees
- Required Skills
- Business IntelligenceProduct ManagementCRM
Requirements
- Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field.
- 10+ years' experience in service, aftermarket, commercial strategy, product management, or a related discipline.
- 5+ years of experience directly managing and developing employees, including coaching, performance management, succession planning, and talent development.
- Experience in a global, matrixed organization.
- Experience in a service or aftermarket environment, including service contracts, field service, technical support, service operations, lifecycle services, or value-added service offerings.
- Success developing and executing commercial growth strategies with measurable improvements in revenue, profitability, contract attachment, renewal performance, or customer retention.
- Analytical and financial acumen, including experience developing pricing strategies, business cases, and commercial models.
- Experience with cost-to-serve analysis, margin optimization, and value-based pricing for service or aftermarket offerings.
- Experience leveraging CRM, business intelligence, financial, and installed base data for business decisions and commercial growth initiatives.
- Experience developing and commercializing service or aftermarket offerings, including customer discovery, Voice of Customer, value proposition development, pricing, launch execution, and portfolio management.
- Ability to lead complex cross-functional initiatives across Service, Sales, Product Management, Marketing, Finance, and Operations.
Responsibilities
- Partner with the Global Service Leadership team to develop and execute the global service growth strategy and commercial roadmap.
- Own the global service commercial solutions portfolio, including customer insights, business case development, pricing strategy, commercialization, and lifecycle management.
- Lead Service participation in New Product Development (NPD) and LEx processes, incorporating serviceability, Voice of Customer, pricing, and launch readiness.
- Drive growth through service attachment, contract renewal and win-back programs, installed base monetization, funnel management, growth rooms, and commercial initiatives.
- Lead service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem solving.
- Develop and commercialize new service offerings and recurring revenue solutions.
- Lead and develop a global team responsible for service strategy execution, commercial service product management, service marketing, customer insights, and commercial solutions.
- Drive cross-functional collaboration across Service, Sales, Product Management, R&D, Marketing, Finance, and Operations.
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