Director of Professional Services

New

OnfloK-12 education technology

Fully remote within the United States, Core operating hours of 9 a.m. to 5 p.m. EasternFull-TimeDirector

Salary$135,000 to $160,000 base depending on experience, plus a discretionary annual bonus.

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Job Details

Experience: 7 to 12 years of professional experience, including 5 to 8 years managing people directly
Required Skills: People ManagementStakeholder managementCustomer Success

Have 7 to 12 years of professional experience, including 5 to 8 years managing people directly.
Have personally owned a large-scale, multi-department rollout from kickoff through steady state, vendor-side or district-side.
Have built a process, playbook, or operational framework where none existed.
Have experience recovering work that was genuinely at risk of failing.
Use a repeatable approach to making a new system stick beyond go-live, with a metric you moved.
Have owned operating metrics for a team you managed, including taking action when a metric went the wrong way.
Bring working knowledge of K-12 systems, single sign-on, student information systems, and data provisioning; configuration depth is not required.
Demonstrate strong communication and stakeholder management, including with Sales and Finance.
Be able to travel 10% to 25% for internal meetings, conferences, industry events, and occasional district on-site work.
Complete a background check at offer.

Lead the Professional Services function across implementation, ongoing client solutioning, and client care.
Own delivery quality across implementation and ongoing solutioning engagements.
Oversee client care outcomes against service levels through the Manager of Professional Services.
Drive post-implementation adoption so districts realize the value they purchased.
Plan resources and capacity across the function.
Update and build the processes, methodology, templates, and standards the team uses.
Own commercial performance, including scoping, pricing, and margin, in partnership with the VP and Finance.
Serve as the senior escalation point above the Implementation Manager and Manager levels.
Coach and develop direct reports.

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