AU Support Specialist
New
B
BeepoCustomer support
Source API remote eligibility restrictions: PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3-5 years of similar experience
- Required Skills
- ZendeskData entryCustomer support
Requirements
- Have at least 3-5 years of similar experience.
- Have experience with inbound and outbound calls, chat, and email management.
- Data entry experience is nice to have.
- Zendesk experience is a plus.
- Be able to work to deadlines and under pressure in a fast-paced environment.
- Be able to work independently and as part of a team.
Responsibilities
- Answer routed calls and respond promptly to phone calls and live chats.
- Address customer concerns and resolve issues in real time.
- Diagnose client and end-user requests using internal documentation, training, and colleague support.
- Resolve user account and access-related problems with complete solutions.
- Provide clear, comprehensive responses to tickets.
- Recognize patterns in tickets and escalate queries according to process.
- Follow processes while working with other team members.
- Complete recurring administrative tasks and maintain an accurate timesheet and calendar.
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