Senior Success Lead, Public Sector
New
J
JobgetherHealthcare technology
Based in the United StatesFull-TimeSenior
SalaryEstimated annual base salary of $140,000–$175,000 USD
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Job Details
- Experience
- At least 7 years of experience in healthcare technology and customer-facing roles; at least 4 years of experience working in the federal government, with government contractors, or within government-adjacent organizations.
- Required Skills
- Project ManagementCustomer SuccessHIPAA
Requirements
- Have at least 7 years of experience in healthcare technology and customer-facing roles.
- Have at least 4 years of experience working in the federal government, with government contractors, or within government-adjacent organizations.
- Demonstrate strategic program and project management capabilities focused on customer value and business outcomes.
- Build and maintain deep, trust-based relationships with customer stakeholders.
- Demonstrate ownership of complex, high-value customer accounts.
- Identify trends across customers and translate them into relevant value propositions.
- Bring strong interpersonal, communication, and presentation skills and an empathetic, collaborative approach.
- Navigate ambiguity, prioritize competing demands, and make sound decisions in fast-paced, evolving environments.
- Experience with healthcare real-world data analytics, clinical data, RWD or RWE, patient consent, or HIPAA privacy requirements is advantageous.
- Experience in pharmaceutical or life sciences environments, drug development, or clinical trials is advantageous.
Responsibilities
- Manage engagement and value realization across a portfolio of up to five government and public sector accounts.
- Understand customer priorities, operational challenges, and desired outcomes through meetings, workshops, and quarterly business reviews.
- Develop tailored engagement strategies for customers and government channel partners.
- Lead complex programs involving multiple partners, contractors, and stakeholders.
- Increase product adoption, improve customer satisfaction and account health, and support renewals and retention.
- Build trusted relationships with stakeholders at multiple levels and foster customer advocacy.
- Identify risks, resolve complex issues, and escalate sensitive or exceptional situations.
- Collaborate with sales, product, and internal teams to share customer insights and influence account strategies, product direction, and value propositions.
- Lead presentations and maintain productive relationships with internal and external stakeholders.
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