Engagement Manager
New
C
CprimeEnterprise AI
Listing location: Atlanta, Georgia / Cary, NC / Dallas, TXContractManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementRESTful APIsServiceNowRisk Management
Requirements
- Significant experience leading enterprise technology implementations, consulting engagements, or SaaS delivery programs.
- Experience owning customer-facing engagements from planning and discovery through implementation, launch, and transition.
- Strong project/program management capabilities across scope, schedule, resources, risks, dependencies, governance, financials, and executive reporting.
- Experience leading complex cross-functional teams across business, technical, vendor, and executive stakeholders.
- Strong consulting and facilitation skills, including guiding customers toward decisions.
- Technical fluency in integrations, APIs, enterprise platforms, data, identity, security, workflows, and solution dependencies.
- Experience with enterprise AI, automation, digital employee experience, ServiceNow, IT service management, or related enterprise platforms.
- Ability to communicate effectively with technical teams and senior executives.
- Ability to work independently and take accountability for engagement outcomes.
- Willingness to travel occasionally based on customer and engagement needs.
Responsibilities
- Lead customer engagements as the primary day-to-day delivery leader and customer counterpart.
- Translate customer goals into engagement outcomes, plans, priorities, decisions, and success measures.
- Build and maintain engagement plans, milestones, workstreams, dependencies, and delivery governance.
- Manage risks, issues, decisions, actions, assumptions, dependencies, resources, and delivery transitions.
- Manage contractual scope, deliverables, acceptance expectations, budget, burn, forecasts, and financial risks.
- Coordinate technical discovery and discussions involving integrations, knowledge, data, security, identity, workflows, and platform readiness.
- Guide launch readiness, testing, adoption, training, stabilization, transition, and closeout.
- Capture lessons learned and contribute to Moveworks implementation methods, templates, playbooks, and delivery standards.
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