Senior Technical Account Manager
New
R
Red HatEnterprise Linux
Remotely in the East region of the United StatesFull-TimeManager
SalaryThe salary range for this position is $107,980.00 - $172,730.00. This position may also be eligible for bonus, commission, and/or equity.
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Job Details
- Experience
- 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization
- Required Skills
- Technical support
Requirements
- Have 5+ years of experience in a support, development, engineering, IT, or quality assurance organization.
- Have experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning, and troubleshooting.
- Have experience with configuration management, application deployment, and infrastructure orchestration technologies.
- Hold a bachelor's degree in a technology-related discipline.
- Be able to manage and grow existing customer relationships through proactive, relationship-based support.
- Be able to explain complex information clearly and concisely to customers.
- Be able to manage multiple issues and projects.
- Experience with Docker, Podman, or Kubernetes is beneficial but not required.
- Experience in automation environments is beneficial but not required.
- Software engineering experience or experience with RPM-based Linux technologies is beneficial but not required.
- Experience deploying applications in cloud environments or developing containerized applications is beneficial but not required.
- Familiarity with Git or SVN is beneficial but not required.
- Prior technical leadership or mentorship experience and Red Hat Certified Engineer (RHCE) certification are beneficial but not required.
Responsibilities
- Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
- Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
- Specialize in Red Hat Enterprise Linux and provide expertise on its implementation and use.
- Perform technical reviews to identify and prevent issues, sharing knowledge across teams.
- Investigate and respond to support requests through online, phone, video call, chat, and other channels.
- Manage customer cases, maintain clear documentation, and create technical documentation for issue resolution and knowledge sharing.
- Collaborate with engineering, research and development, product management, and technical support teams to debug, test, and resolve issues.
- Provide strategic advice on current and future Red Hat products and solutions.
- Manage and grow customer relationships through attentive, relationship-based support.
- Visit customer sites as needed.
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