Automotive Technical Service Representative

New

TPAutomotive technical support

Source API remote eligibility restrictions: United StatesFull-TimeJunior

Salary not disclosed

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Job Details

Experience: Minimum of 6 months of technical & customer service experience.
Required Skills: Problem SolvingCustomer serviceTroubleshootingData entryTechnical support

Have a high school diploma or equivalent.
Have at least 6 months of technical and customer service experience.
Be at least 18 years of age.
Be able to type at least 25 words per minute.
Be comfortable using desktop computer systems and have general knowledge of Windows-based systems.
Have strong computer skills, including system navigation, accurate data entry, and typing proficiency.
Be able to work within a structured schedule that includes a variety of shifts.
Have a dedicated workspace near the router for a hardwired Ethernet connection.
Have internet service with at least 25 Mbps download and 10 Mbps upload speeds, and ISP latency under 50 ms.
Provide proof of internet speed; satellite, mobile hotspot, P2P, and VPN connections are not accepted.
A college degree is preferred but not required.

Connect with customers by phone, email, chat, or social media to resolve questions and concerns.
Provide frontline, first-level technical assistance to consumers.
Troubleshoot and help resolve client service, device, Wi-Fi, and internet connectivity issues.
De-escalate customer issues and escalate interactions when appropriate.
Respond to requests for assistance and possible payment processing.
Track call-related information for auditing and reporting.
Provide feedback on call issues.
Upsell when required.

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