Patient Access Representative
New
C
Clinical Health Network for Transformation (CHN)Healthcare
100% fully remote in the U.S., Eastern TimeFull-TimeJunior
Salary17 - 25.5 USD per hour
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Job Details
- Languages
- English language proficiency
- Experience
- One year of experience in contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office or equivalent customer services experience
- Required Skills
- Customer serviceActive listening
Requirements
- High school diploma or equivalent experience.
- Strong phone and verbal communication skills.
- Active listening skills.
- Customer focus and adaptability to different personality types.
- Ability to multitask, set priorities, and manage time effectively.
- Ability to work a flexible schedule, including evenings and weekends.
- English language proficiency.
- Available to work full-time, 37.5 hours per week, Monday through Saturday between 8 AM and 7 PM Eastern Time; additional hours may be needed.
- Must have a dedicated workspace conducive to maintaining HIPAA compliance, confidentiality, and exceptional customer service.
- Preferred: One year of experience in contact centers, pre-access, patient access, admissions, a hospital business office, a physician practice office, or equivalent customer service experience.
- Preferred: Familiarity with call center systems and practices.
- Preferred: Associate degree or equivalent experience.
Responsibilities
- Answer incoming calls professionally and assist patients with their inquiries.
- Register new patients in the EHR system.
- Book, cancel, and reschedule reproductive healthcare appointments, including abortion services.
- Input and update patient insurance information.
- Relay patient communications to providers and provide pre-visit instructions as needed.
- Transfer calls to nurse advice staff when necessary.
- Help patients identify an appropriate provider and appointment.
- Screen patients for financial support using real-time eligibility and escalate complex questions.
- Use phone systems to track activities and meet performance standards.
- Follow established workflows, scripts, department greetings, and HIPAA guidelines.
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