Patient Access & Care Team Representative
New
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JobgetherHealthcare access
Must reside and work in an approved state: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.Full-TimeEntry
Salary$21.85–$32.80 per hour, depending on qualifications, relevant experience, skills, and training.
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Job Details
- Experience
- Typically 0–1 year of experience in a call center, healthcare setting, customer service role, or another relevant field.
- Required Skills
- Customer serviceEHR
Requirements
- High school diploma or equivalent.
- Typically 0–1 year of experience in a call center, healthcare setting, customer service role, or another relevant field.
- Ability to listen actively, ask clarifying questions, understand patient needs, and provide appropriate solutions.
- Clear verbal communication and professional, empathetic interaction with a diverse patient population.
- Basic computer and desktop application knowledge, including navigating multiple systems while speaking with patients and documenting interactions.
- Ability to manage several tasks, prioritize requests, and maintain accurate records in a fast-paced environment.
- Sound judgment, logical reasoning, attention to detail, and ability to recognize issues requiring escalation.
- Ability to operate a multiple-line telephone system and manage inbound and outbound calls professionally.
- Willingness to learn new systems and workflows and work a consistent schedule that may include weekdays or weekends.
- Ability to attend all three weeks of mandatory training without scheduling conflicts.
- Ability to work independently in a suitable remote environment and perform the role using required equipment and systems.
- Must reside and work in one of the approved states listed in the posting.
Responsibilities
- Serve as the first point of contact for patient and customer inquiries, explain available options, and resolve questions.
- Schedule, cancel, and reschedule appointments and coordinate additions to provider schedules.
- Collect and update patient demographics and insurance details, verify medical records, and document information in electronic health record systems.
- Confirm insurance coverage and apply knowledge of government and third-party payer requirements.
- Recognize urgent or emergency situations and transfer symptomatic or critical calls to registered nurses for triage.
- Enter medication refill requests for clinical evaluation, page providers when necessary, and route inquiries to appropriate departments.
- Make outbound calls to resolve outstanding questions, coordinate patient needs, and ensure follow-up.
- Troubleshoot basic issues with online applications, systems, and access, escalating complex technical problems.
- Document interactions in the electronic medical record, maintain provider and marketing databases, and complete reports and forms.
- Help patients navigate services and referrals while following established workflows and protecting patient information.
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