Patient Access Liaison
New
L
LUX InfusionInfusion therapy
Location: United States – Remote, Monday–Friday, 8:30 AM–5:00 PM CST or ESTFull-TimeMiddle
Salary23 - 30 USD per hour
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Job Details
- Experience
- 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
- Required Skills
- Microsoft OfficeCustomer serviceEHR
Requirements
- Have 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies.
- Have experience delivering high-quality customer service to patients and healthcare providers.
- Be familiar with electronic health records or pharmacy patient management systems.
- Have proficiency in medical or pharmacy terminology.
- Have strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Have moderate proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Have a high school diploma or equivalent; a bachelor’s degree is preferred.
- Be willing to travel up to 5% as needed.
Responsibilities
- Monitor monthly insurance eligibility and authorization status for assigned active patients.
- Review CareTend queues and ensure authorizations are current and on file before service delivery.
- Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians.
- Notify Reimbursement Specialists when new benefits verification or prior authorizations are required.
- Answer benefits and authorization questions as the primary contact for patients, providers, and field partners.
- Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams to keep cases moving forward.
- Communicate potential delays proactively to downstream teams.
- Document patient, provider, and internal communications accurately in systems of record.
- Track referral status, volume, and workload metrics to organize daily activities and meet service goals.
- Support PAL-Pending duties as needed to ensure intake coverage and continuity.
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