Romanian Player Support Specialist
New
P
Patrique Mercier Recruitment FRGaming support
Workable workplace: remote; Workable locations: Romania. Bulgaria. Italy. GreeceFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Romanian and English
- Required Skills
- Problem SolvingTroubleshootingCustomer support
Requirements
- Be fluent in Romanian and English.
- Have strong troubleshooting and problem-solving skills.
- Be willing to relocate to Sofia; relocation costs are fully covered by the company.
- Be able to work flexible hours, including evenings and weekends, as necessary.
- Previous experience in customer support or a related field is preferred.
- Have a passion for gaming, especially knowledge of popular game titles and player communities.
- Familiarity with customer support tools and ticketing systems is an advantage.
- Bring an empathetic, patient approach to player support.
Responsibilities
- Provide support to Romanian-speaking players through email, chat, and support tickets.
- Resolve account issues, including login problems, account recovery, and payments.
- Maintain accurate records of customer interactions and issues in the support ticketing system.
- Explain game policies, procedures, and updates to players.
- Collaborate with cross-functional teams to escalate and resolve complex player concerns.
- Stay informed about game features, updates, and community trends.
- Help refine support processes and workflows.
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