Freight and Client Services Coordinator

Affinity InternationalInternational shipping

Source API remote eligibility restrictions: South Africa, consistent availability during US Eastern Standard Time (EST) business hoursFull-Time

Salary not disclosed

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Job Details

Have Matric (Grade 12); this is essential.
Bring fluent written and spoken English.
Have solid computer literacy, including proficiency in Microsoft Office, and be comfortable learning new software platforms.
Manage competing priorities and meet tight deadlines accurately.
Have a reliable home office setup and stable internet connectivity to work remotely during EST business hours.
Work independently and make sound decisions when needed.
A National Diploma or relevant NQF Level 6 qualification in Logistics, Supply Chain, Business Administration, or a related field is advantageous.
Prior experience in freight forwarding, shipping, or international logistics is preferred.
Exposure to customs documentation or import/export procedures is preferred.
Client-facing or customer service experience, particularly in a high-volume or deadline-driven environment, is preferred.
Familiarity with transport management systems or freight tracking platforms is preferred.

Track intermodal shipments across ocean freight, port networks, and overland transport, and maintain accurate status updates.
Prepare, review, and organize customs documentation for international vehicle imports and exports.
Vet and dispatch shipments to carriers, confirming details are complete and compliant before release.
Provide clients with shipment updates, address queries, and resolve service issues.
Capture and maintain accurate data in the transport management software.
Coordinate with overseas agents, carriers, and port authorities to resolve delays or discrepancies.
Handle administrative tasks that support the operations team.

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