Data Analyst - Customer Analytics

GranicusGovTech analytics

Source API remote eligibility restrictions: United StatesFull-TimeMiddle

Salary85,000 - 90,700 USD per year

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Job Details

Experience: 4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a professional services, agency, or technology environment.
Required Skills: SQLETLMicrosoft Power BITableauData visualizationLooker

Bring 4–6 years of experience in a data analyst, analytics engineer, digital analyst, or reporting analyst role in a professional services, agency, or technology environment.
Demonstrate advanced SQL proficiency, including complex query design, data modeling, performance optimization, and multi-source dataset manipulation.
Have expert-level proficiency in at least one major BI platform: QuickSight, Tableau, Power BI, or Looker.
Have experience architecting dashboards for multiple stakeholder audiences.
Demonstrate ownership of analytics workstreams, measurement frameworks, or reporting infrastructure, including end-to-end delivery.
Have experience designing measurement strategies, defining KPIs, and benchmarking performance.
Have experience presenting analytical findings and recommendations to senior or executive stakeholders, including government clients.
Have experience with digital channels such as email, web, surveys, CRM, and social, including cross-channel measurement.
Have experience mentoring or coaching junior analysts and contributing to structured peer review or quality assurance.
Have experience with AI-assisted analytics tools and productivity platforms, used responsibly within data governance requirements.
Have experience working in Agile/Scrum delivery frameworks in an analytics or data context.
Have a bachelor's degree in Analytics, Data Science, Statistics, Information Systems, Marketing, Business, or a related field, or equivalent practical experience.

Lead analytics workstreams for customer engagements from requirements definition through delivery, insight communication, and optimization recommendations.
Design and maintain measurement frameworks defining KPIs, success metrics, and benchmarks for government digital communication programs.
Build and optimize dashboards and reporting solutions that integrate multiple data sources, and own reporting accuracy, reliability, and governance.
Define and document analytics standards, reporting methodologies, data governance practices, SOPs, playbooks, and reporting specifications.
Lead requirements-gathering sessions and present findings and strategic recommendations to technical and non-technical audiences, including government stakeholders.
Mentor junior analysts in SQL, data visualization, measurement strategy, and analytics best practices; conduct peer reviews and quality assurance.
Investigate and resolve data quality and consistency issues, and establish preventive controls and documentation standards.
Evaluate and introduce AI-enabled analytics tools and productivity technologies, and lead research and proof-of-concept efforts.
Lead analytics-related Agile ceremonies and track acceptance criteria and delivery milestones.
Identify opportunities to improve customer program outcomes and service delivery through data-driven recommendations.

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