Remote Operations & Service Coordinator
New
T
The Hello TeamHVAC services
United States, Ability to work U.S. Eastern Time (New York) business hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Proficient level of English (written and spoken).
- Required Skills
- Operations ManagementAdministrative ManagementMicrosoft Office
Requirements
- Previous operations or administrative management experience preferred.
- Previous experience in a Team Lead or other leadership role preferred.
- HVAC industry experience is a plus but is not required.
- Proficient level of English, written and spoken.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook, and standard business tools such as email, spreadsheets, and document management.
- Ability to manage multiple responsibilities independently and with minimal supervision.
- Strong organizational skills and the ability to manage people, schedules, and daily operations.
- Strong communication and problem-solving skills for working with clients, vendors, and teammates.
- Ability to quickly learn new systems, software, workflows, and HVAC service operations.
- Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
- Reliable computer running Windows 10 or newer, two monitors, and stable high-speed internet.
Responsibilities
- Assist in managing daily company operations and workflow.
- Coordinate communication between customers, technicians, suppliers, and office staff.
- Answer customer calls, gather service request details, schedule appointments, and provide job status updates.
- Manage technician schedules and daily assignments, and support technicians with job-related issues.
- Ensure technicians have the necessary information and materials.
- Order materials and parts, coordinate with suppliers, and assist with warranty-related parts and claims.
- Create and process invoices, monitor completed jobs, and perform billing and collections after invoicing.
- Maintain accurate records in company systems.
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