Professional Services Operations Manager
New
J
JobgetherCybersecurity, IT continuity
Fully remote position within the United StatesFull-TimeManager
Salary125,000 - 130,000 USD per year
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Job Details
- Experience
- At least 5 years of experience in IT service continuity, disaster recovery, cybersecurity policy, or business continuity planning. At least 3 years of experience documenting policies, procedures, and operational plans.
- Required Skills
- Microsoft Office
Requirements
- At least 5 years of experience in IT service continuity, disaster recovery, cybersecurity policy, or business continuity planning.
- At least 3 years of experience documenting policies, procedures, and operational plans.
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Active Public Trust clearance.
- Strong understanding of federal cybersecurity and continuity requirements, including FISMA, NIST guidance, and FEMA standards.
- Knowledge of disaster recovery tools, IT infrastructure, cybersecurity practices, risk assessment, mitigation strategies, and service recovery methodologies.
- Experience conducting business impact analyses and developing continuity and recovery plans for complex IT environments.
- Proficiency with Microsoft Office, Microsoft Teams, and Adobe Acrobat Pro.
- Ability to work remotely using a government-imaged laptop and maintain availability during the federal client's standard office hours.
- Ability to pass applicable pre-employment screening and qualifications.
- Preferred: Master's degree in a related discipline.
- Preferred: Certifications such as ABCP, CBCP, CISSP, CISA, DRCS, or a Disaster Recovery Institute International certification.
- Preferred: Experience supporting AWS or Azure, hybrid IT infrastructures, cloud disaster recovery solutions, or virtualization technologies.
- Preferred: Federal government or public-sector IT continuity planning experience; familiarity with federal agency-specific systems or classified information environments.
- Preferred: Experience using ServiceNow.
Responsibilities
- Develop, maintain, and update IT contingency, business continuity, and disaster recovery plans in accordance with organizational requirements and applicable federal guidance, including NIST SP 800-34.
- Conduct risk assessments and business impact analyses to identify vulnerabilities, evaluate disruptions, and establish mitigation strategies.
- Design service recovery procedures and define recovery time objectives (RTOs) and recovery point objectives (RPOs) for critical systems and services.
- Coordinate with directorates, offices, and operational teams to integrate continuity and recovery strategies into broader preparedness initiatives.
- Maintain contingency plans, recovery procedures, and supporting documentation, and provide progress and status updates to leadership.
- Monitor IT infrastructure, cybersecurity, continuity planning, and federal regulatory guidance to keep recovery strategies current.
- Develop and deliver training on employee responsibilities during service disruptions and recovery activities.
- Support compliance with federal requirements, including FISMA, OMB Circular A-130, the E-Government Act, NIST guidance, and FEMA continuity guidance.
- Recommend improvements to contingency and recovery plans based on technology, business requirements, regulatory changes, incidents, and exercise outcomes.
- Support governance, risk, and compliance activities, including policy development, assessments, and authorization activities.
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