Groups Coordinator
New
A
Avoya TravelTravel operations
100% Remote – US Only & Eligible StatesFull-TimeJunior
Salary18.5 - 19 USD per year
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Job Details
- Languages
- Ability to communicate effectively in English in person, by telephone, and through virtual meeting platforms.
- Experience
- Minimum of two (2) years of experience in a similar administrative, operations, travel, or customer-support role.
- Required Skills
- Microsoft ExcelMicrosoft Office
Requirements
- Have a minimum of two years of experience in a similar administrative, operations, travel, or customer-support role.
- Bring travel industry experience and familiarity with group travel operations.
- Have knowledge of destinations, supplier programs, and travel industry trends.
- Demonstrate strong organizational and time-management skills and the ability to manage multiple priorities.
- Show excellent attention to detail and commitment to data accuracy.
- Have strong written and verbal communication skills and a customer-focused, problem-solving approach.
- Be proficient with Microsoft Office applications, including Outlook, Excel, Word, and Team.
- Have strong analytical, financial tracking, and recordkeeping skills.
- Be able to work independently in a remote environment while maintaining productivity and accountability.
- Have experience working with vendor relationships and booking systems; this is preferred.
- Be able to work a flexible schedule when necessary, including occasional Saturdays.
Responsibilities
- Serve as a primary contact for the Group Department, supporting independent agencies, vendors, and internal teams.
- Review and update group travel records, checking bookings, pricing, commissions, and payments against vendor invoices.
- Request and manage vendor invoices, confirmations, and reports through supplier portals or direct communication.
- Monitor vendor notifications, communicate group updates and deadlines, and track required payments and actions.
- Manage the shared group support inbox, respond to routine inquiries, and escalate complex issues.
- Review vendor policies and move eligible bookings into appropriate groups while maintaining accurate group records.
- Assist with group creation and maintain group data, inventory, pricing, amenities, and itinerary updates.
- Identify potential group opportunities and recommend strategies to increase revenue.
- Organize group documentation and assign internal reference codes to support reporting, accounting, and reconciliation.
- Communicate policy changes and recurring issues, recommend process improvements, and support special projects and training.
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