Customer Success Manager, Growth, EMEA
New
T
Triple WhaleECommerce marketing technology
Remote- UKFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- ShopifyCustomer SuccessSaaSHubSpot
Requirements
- Experience supporting customers in eCommerce or marketing technology, ideally in a SaaS environment.
- Comfort with technical setup and configuration and the ability to learn platforms thoroughly.
- Familiarity with Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, and UTM tracking is an advantage.
- Prior high-volume customer success, customer support, or SDR experience.
- Strong written and verbal communication skills, including explaining technical concepts clearly to customers.
- Strong organizational skills and ability to manage multiple onboardings simultaneously.
- Ability to take ownership, track issues, and follow up proactively.
- Comfort driving negotiation and renewal conversations.
Responsibilities
- Own customer onboardings from kickoff through nurture.
- Run kickoff calls to map customer tech stacks, stakeholders, and goals.
- Guide customers through Triple Pixel installation and validate installations with live URL tests.
- Configure and validate UTM and tracking parameters across paid channels.
- Connect and troubleshoot integrations including Meta, Google Ads, TikTok, Klaviyo, Google Sheets, and Slack.
- Guide customers through Summary and Attribution dashboards, custom metrics, and attribution model selection.
- Manage onboarding and success pipelines in HubSpot, tracking customer health and milestones.
- Support a high-volume customer portfolio through shared inbox, live chat, and office hours.
- Identify churn risks and develop resolution strategies; identify upsell opportunities and collaborate on expansion.
- Improve customer playbooks and surface recurring customer friction points.
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