Technical Services Manager - IS Ports

Workable workplace: remote; Workable locations: Roanoke, Virginia, United StatesFull-TimeManager

Salary140,900 - 211,300 USD per year

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Job Details

Experience: 5 years of technical or technical management experience in industrial control systems; 3 years of client facing technical sales and/or business development experience
Required Skills: Business DevelopmentFinancial ManagementMicrosoft Excel

Bachelor of science in electrical, electronic, mechanical, or computer engineering or a related field, or equivalent via education and/or experience.
5 years of technical or technical management experience in industrial control systems in metals, material handling, paper, or related general industries.
3 years of client-facing technical sales and/or business development experience.
Demonstrated success leading teams to accomplish business goals.
Demonstrated success managing financial results to plan in a manufacturing or industrial services business.
Experience reviewing commercial terms and conditions of large-value services contracts to assess business risk.
Demonstrated successful working relationships with clients, suppliers, and internal and external contacts.
Demonstrated personal leadership, interpersonal, organizational, administrative, and communication skills.
Demonstrated continuous improvement in areas of responsibility.
Proficiency in Word, Excel, PowerPoint, Access, Outlook, MS Projects, and an ERP business system.
Availability to travel domestically and internationally approximately 25%, sometimes with limited notice.
Preferred: demonstrated success leading remotely located teams and developing and managing supervisors.

Develop and execute an assigned-segment Technical Services plan aligned with business unit Mid-Range Plan commitments.
Identify, qualify, and advance Technical Services opportunities, defining technical scopes, resource estimates, and delivery approaches.
Collaborate with commercial leadership on proposals, pricing, contract terms, and order closure.
Lead delivery of Technical Services commitments in coordination with commercial, operations, engineering, Shared Services, and other Company groups.
Provide technical guidance, resolve client problems, communicate advisories, and recommend service solutions.
Coordinate Company resources, suppliers, and clients to resolve issues and communicate status and resolution information.
Maintain Technical Services coverage and escalation, including 24/7 coverage when required.
Develop the assigned team by setting priorities, assigning work, planning staffing, assessing capabilities, and ensuring training.
Monitor and analyze segment performance measures, including pipeline, revenue, margin, utilization, backlog, schedule performance, and client satisfaction.
Lead warranty assessment and resolution, manage capitalization budgets, ensure timely client post-service reports, and lead continuous improvement initiatives.

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