- Develop and execute an assigned-segment Technical Services plan aligned with business unit Mid-Range Plan commitments.
- Identify, qualify, and advance Technical Services opportunities, defining technical scopes, resource estimates, and delivery approaches.
- Collaborate with commercial leadership on proposals, pricing, contract terms, and order closure.
- Lead delivery of Technical Services commitments in coordination with commercial, operations, engineering, Shared Services, and other Company groups.
- Provide technical guidance, resolve client problems, communicate advisories, and recommend service solutions.
- Coordinate Company resources, suppliers, and clients to resolve issues and communicate status and resolution information.
- Maintain Technical Services coverage and escalation, including 24/7 coverage when required.
- Develop the assigned team by setting priorities, assigning work, planning staffing, assessing capabilities, and ensuring training.
- Monitor and analyze segment performance measures, including pipeline, revenue, margin, utilization, backlog, schedule performance, and client satisfaction.
- Lead warranty assessment and resolution, manage capitalization budgets, ensure timely client post-service reports, and lead continuous improvement initiatives.
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