Technical Support Consultant
New
S
SupportYourAppTechnical support
Workable workplace: remote; Workable locations: Bengaluru, Karnataka, India; Opportunity to cooperate fully remotely, Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3ContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent English skills (at least C1 for both spoken and written)
- Experience
- 3-5 years of experience in customer and technical support role is a must
- Required Skills
- SQLMongoDBTableauPostmanResearchTechnical supportAnalytical thinkingCustomer support
Requirements
- Have excellent English skills at C1 level or higher in both spoken and written English.
- Have 3–5 years of experience in a customer and technical support role.
- Demonstrate knowledge of payments ecosystem mechanisms.
- Be able to troubleshoot using databases and other technical tools.
- Have customer-facing skills to support a positive customer experience.
- Demonstrate analytical thinking and research skills.
- Be able to identify when escalation to the Engineering team is required.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 45 Mbps download and 20 Mbps upload.
- SQL or Postman experience is a plus.
- MongoDB, Tableau, Snowflake, or QA background is a plus.
Responsibilities
- Deliver technical support via emails and video calls.
- Collaborate with internal teams to investigate and resolve customer issues.
- Represent the company and support a positive customer experience throughout issue resolution.
- Develop product knowledge to provide accurate guidance and support.
- Assist customers with customized reports and analysis using data visualization tools.
- Monitor and troubleshoot connection issues using internal and external tools.
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the support ticketing system.
- Escalate complex technical issues to engineering teams when required.
- Maintain an understanding of client solutions and meet KPIs.
View Full Description & ApplyYou'll be redirected to the employer's site
