Relationships Manager
C
CourseStormEdTech, arts education
Workable workplace: remote; Workable locations: Maine, United States. Bangor, Maine, United States. United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 1+ years in a dedicated SaaS customer success or account management role
- Required Skills
- SalesforceHubSpotAccount Management
Requirements
- Hold a bachelor’s degree from an accredited four-year college or university.
- Have 1+ years in a dedicated SaaS customer success or account management role; EdTech experience is preferred.
- Have experience with and enthusiasm for AI-first workflows.
- Demonstrate success building customer relationships and meeting renewal targets.
- Understand SaaS metrics, including retention, expansion, churn, and net revenue retention.
- Have experience managing customer records and tasks in a CRM such as HubSpot or Salesforce.
- Communicate clearly and use active listening skills.
- Learn software quickly and connect its capabilities to customer needs.
- Demonstrate strong organization, independent problem-solving, and dependable follow-through.
- Show empathy, curiosity, accountability, and openness to feedback and growth.
- Have an interest in the Arts and the role Arts organizations play in their communities.
- Experience in an Arts organization, a customer success certification, or work with education or community programs is helpful but not required.
Responsibilities
- Build customer relationships and understand each organization’s mission, programs, and goals.
- Help customers use CourseStorm to strengthen their education programs and serve their communities.
- Manage renewals, including budget and pricing conversations, and meet renewal targets.
- Identify opportunities for customers to benefit from additional features or services.
- Monitor account health and revenue trends, address risks early, and involve teammates when needed.
- Develop customer advocates for referrals, references, and case studies.
- Maintain accurate CRM records with clear next steps and timely follow-through.
- Share customer feedback to guide product and service improvements.
- Use AI and connected tools efficiently while maintaining accuracy and sound judgment.
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