Apply📍 United States
🔍 SaaS
- 2+ years experience in roles primarily focused on onboarding, training, or customer education in SaaS organizations.
- Demonstrable experience using a variety of teaching approaches and modifying your approach for a range of learning styles.
- Experience building fruitful relationships with SaaS customers.
- Experience with CRMs like HubSpot, Salesforce, or similar.
- Enthusiastic about teaching and interacting with customers frequently.
- Comfortable managing multiple projects simultaneously.
- An excellent communicator (verbal, written, and in-person or on Zoom).
- Skilled at interdepartmental collaboration, with a “we all win together” mindset.
- Able to work independently and reach out for help when needed.
- Skilled at self-reflection and extracting the lessons from outcomes.
- Invested in your personal and professional growth, including personal responsibility and accountability .
- Teach new customers how to use our platform using both 1:1 and 1:many teaching approaches.
- Use a variety of methods to engage with our mid-level ICP customers throughout their lifecycle.
- Advocate for them by gleaning and sharing their feedback in our established feedback system.
- Use curiosity, empathy, and a keen eye to identify, describe, and hand off expansion revenue opportunities.
- Report on onboarding and satisfaction metrics and engage in debriefs and postmortems to analyze the outcomes of your work, extract learnings, and iterate.
- Remain flexible in changing conditions and utilize reliable organization systems to keep track of activities, meetings, communications, and due dates.
- Seek help when needed to ensure successful completion.
- Engage regularly in professional development activities selected in collaboration with management and in alignment with company needs and your interests.
- Participate in regular team, cross-departmental, and project meetings, and share customer feedback and insights with management and peers.
- Raise questions, contribute ideas, and engage in our company-wide growth initiatives.
- Lean into collaboration, lend a helping hand, and be a part of our group's success.
Project ManagementCommunication SkillsCustomer serviceOrganizational skillsAccount ManagementTrainingActive listeningRelationship managementCRMCustomer supportCustomer SuccessSaaS
Posted 1 day ago
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