Marine Senior Travel Consultant
J
JobgetherMarine travel
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills.
- Experience
- At least 5 years of proven experience in ERM, marine, offshore, or crew travel environments.
- Required Skills
- Customer service
Requirements
- At least 5 years of proven experience in ERM, marine, offshore, or crew travel environments.
- Hands-on expertise managing crew movements, rotations, and travel disruption scenarios.
- Advanced working knowledge of the Amadeus Global Distribution System (GDS).
- Strong understanding of the travel industry, including relevant policies, procedures, and operational processes.
- Excellent written and verbal English communication skills.
- Strong customer service, consultation, and problem-resolution abilities.
- Ability to maintain accuracy and attention to detail under pressure.
- Ability to work in a fast-paced, 24/7 service environment and adapt to changing operational priorities.
- Experience collaborating effectively within global, multi-regional teams.
- Ability to manage multiple requests and competing priorities simultaneously.
- Proactive approach, sound judgment, and ability to work independently.
- Teamwork skills and confidence guiding and supporting colleagues when needed.
Responsibilities
- Manage incoming travel requests by phone, email, and other channels, providing prompt and accurate responses.
- Serve as the primary point of contact for business customers and provide travel consultation and relevant information.
- Coordinate marine, offshore, and crew travel arrangements, including crew movements, rotations, and schedule changes.
- Anticipate travel challenges and manage disruptions by identifying appropriate solutions.
- Use travel management tools and GDS platforms to process requests and deliver travel services.
- Identify opportunities to improve operational processes, customer experience, and commercial relationships.
- Perform quality management activities, monitor errors, and contribute to operational improvement projects.
- Guide team members on policies, procedures, and operational practices, and support or coach consultants when the team leader is unavailable.
- Collaborate with global, multi-regional operations teams and work toward individual and team performance targets.
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