Corporate Senior Travel Consultant
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JobgetherCorporate travel
Workplace type: Remote; Structured job location: IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English skills
- Experience
- Extensive experience as a travel agent or travel consultant
- Required Skills
- Customer serviceCoaching
Requirements
- Bring extensive experience as a travel agent or travel consultant.
- Have a strong understanding of corporate travel operations.
- Demonstrate advanced proficiency in Amadeus and confidence using travel booking systems.
- Understand travel industry practices, policies, procedures, and operational processes.
- Deliver professional customer service, manage expectations, and resolve problems effectively.
- Maintain strong organizational skills and accuracy when handling complex requests under pressure.
- Manage multiple requests and competing priorities while maintaining service quality and meeting deadlines.
- Have strong written and verbal English skills for customer interactions, documentation, and collaboration.
- Work effectively in a geographically distributed, multi-regional operations team.
- Adapt to a fast-paced, 24/7 service environment and changing customer needs.
- Manage assigned requests independently, anticipate issues, and take proactive steps to resolve them.
- Guide colleagues, share operational knowledge, and provide support when team leadership is unavailable.
Responsibilities
- Handle incoming customer requests through phone, email, and other communication channels.
- Advise business customers on travel options, itineraries, and relevant travel information, and recommend additional products and services.
- Serve as a primary customer contact and resolve issues professionally and efficiently.
- Identify potential travel disruptions or service issues and help customers find appropriate solutions.
- Use travel booking tools, systems, and processes to manage requests accurately and efficiently.
- Guide colleagues on operational procedures, policies, and complex travel requests, and coach consultants when the team leader is unavailable.
- Review workflows and customer service practices and recommend improvements.
- Support error management, quality assurance activities, and assigned operational projects.
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