Customer Success Manager (German Language)

New

Based in Germany, Monday-to-Friday schedule from 13:00 to 22:00 Kyiv timeFull-TimeManager

SalaryMonthly flexible benefits allowance

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Job Details

Languages: Fluency in German, both written and spoken. Knowledge of English, French, or Italian would be an additional asset.
Required Skills: Customer support

Be fluent in written and spoken German and communicate confidently and professionally with customers.
Be able to handle customer conversations by phone and email.
Build customer relationships and trust through personalized interactions.
Handle objections, respond to concerns, and communicate the value of products or services.
Learn new tools, systems, products, and processes quickly.
Organize and prioritize work to meet deadlines and individual KPIs.
iGaming industry experience is an advantage but is not mandatory.
Experience with the SoftSwiss administration platform is a plus.
Knowledge of English, French, or Italian is an additional asset.

Provide personalized customer support to users in the Bronze VIP segment.
Handle requests and assignments from the Retention team.
Promote platform activities, including tournaments, lotteries, quests, and other interactive campaigns.
Interview and speak with Bronze VIP users to collect feedback and understand their preferences.
Increase customer satisfaction through proactive communication, tailored assistance, and issue resolution.
Identify opportunities to convert Bronze VIP users to higher VIP tiers by highlighting relevant services and benefits.
Handle customer objections and communicate product value.
Assist customers with the verification process when necessary.
Work toward established KPIs and individual performance targets.
Maintain knowledge of products, services, tools, and new features, and collaborate with internal teams on service quality.

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