Operations Manager, Event Management (SMM)
New
J
JobgetherEvent management
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 3–5 years of experience in meeting planning, event management, incentive travel, or related pre-sale and/or post-sale activities; 1–2 years of demonstrated supervisory, management, or team leadership experience.
- Required Skills
- Project CoordinationOperations ManagementBudget managementClient relationship management
Requirements
- Bachelor's degree or equivalent relevant professional experience.
- At least 3–5 years of experience in meeting planning, event management, incentive travel, or related pre-sale and/or post-sale activities.
- 1–2 years of demonstrated supervisory, management, or team leadership experience.
- Experience managing events within a healthcare professional (HCP) environment.
- Strong organizational, motivational, and communication skills, including the ability to coordinate multiple teams and competing priorities.
- Ability to collaborate and communicate with internal teams, clients, suppliers, and business partners at all organizational levels.
- Strong project coordination and operational management skills for overseeing multiple programs while maintaining quality and financial standards.
- Knowledge of event operations, client relationship management, service delivery, and process implementation.
- Ability to manage budgets, monitor expenses, and understand event delivery finances is preferred.
- Willingness and ability to travel up to 20% of the time.
- Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES are desirable.
Responsibilities
- Lead, mentor, and coach event management teams across markets and event formats.
- Organize team meetings, identify training opportunities, and support employee development through coaching, goal setting, and feedback.
- Monitor team performance and identify opportunities to improve ROI, operational efficiency, and contribution margins.
- Oversee labor allocation, time tracking, travel and entertainment expenses, and expense reporting.
- Develop and implement operational initiatives, processes, and strategies for event management.
- Provide guidance on destination management, hotel services, organizational resources, and internal operations while monitoring SLA compliance.
- Build client stakeholder relationships, resolve operational issues, and support a positive client experience.
- Manage assigned target accounts, coordinate event projects, and monitor attendee experience and financial performance.
- Ensure consistent implementation of workflows, client SOPs, and operational best practices across assigned accounts.
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