Case Coordinator & Admin Assistant (ABA Services)
I
ISTA Personnel Solutions South AfricaABA therapy
South Africa. Gauteng, South Africa. Western Cape, South Africa. KwaZulu-Natal, South Africa. Eastern Cape, South Africa, Monday–Friday, 4:00pm–1:00am SAST (subject to daylight saving time).Full-Time
Salary not disclosed
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Job Details
- Languages
- Strong English communication skills (verbal and written)
- Required Skills
- English communicationHIPAA
Requirements
- Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services is preferred.
- Strong English communication skills, verbal and written.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to learn new computer systems quickly.
- Detail-oriented with a proactive approach to problem-solving.
- Compassionate in supporting families and improving service delivery.
- Ability to maintain confidentiality and handle sensitive information professionally (HIPAA).
- Fixed fibre internet with a minimum speed of 25 Mbps upload and download is mandatory.
- Ability to support a wired Ethernet connection is mandatory.
- Reliable power backup is required.
Responsibilities
- Act as the main liaison between families and the clinical team throughout the ABA therapy process.
- Manage client onboarding, including documentation and insurance authorization processes.
- Coordinate scheduling for clients and clinical staff using electronic systems.
- Track and manage client-related documentation to support compliance and quality standards.
- Collaborate with BCBAs, RBTs, and administrative staff to facilitate service delivery.
- Provide timely updates to families and address questions and concerns empathetically.
- Identify opportunities to improve operational workflows and client experience.
- Assist with process improvements and communication best practices to support team performance.
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