Intake Coordinator

New

South AfricaFull-Time

Salary not disclosed

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Job Details

Previous experience in administration, client coordination, customer service, sales, or a similar role.
Excellent spoken and written English communication skills.
Clear, confident verbal communication and a professional telephone manner.
Strong organisational and administrative abilities, with attention to detail and follow-through.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong initiative and willingness to take ownership of responsibilities.
Strong computer literacy and ability to learn new systems quickly.
Ability to work independently in a fully remote environment.
Sales, telesales, or lead-conversion experience is advantageous.
Experience in client intake, onboarding, customer coordination, or managing prospective-client enquiries is advantageous.
Healthcare, medical administration, or patient intake experience is advantageous.
Familiarity with CRM systems, ATS platforms, or client management software is advantageous.

Respond promptly and professionally to enquiries from prospective clients by phone, email, and other communication channels.
Understand client needs, answer questions, and explain available services.
Guide prospective clients through the intake and onboarding process.
Collect, review, and accurately record required client information and documentation.
Coordinate appointments, next steps, and relevant communications.
Follow up with leads and address questions, concerns, and objections to move clients through intake.
Maintain accurate, up-to-date records, trackers, and systems.
Monitor outstanding tasks, resolve administrative bottlenecks, and provide day-to-day operational support.

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