Customer Success Partner

New

3P LearningEducational technology

This is a part-time, remote role based in New Zealand, working hours aligned to New Zealand business hoursPart-Time

Salary not disclosed

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Job Details

Bring a background in education, such as classroom teaching, school leadership, or curriculum experience.
Have a strong understanding of the New Zealand education context, including the New Zealand curriculum.
Have experience delivering training, mentoring teachers, professional learning, or workshops to adults.
Demonstrate success managing school relationships and driving product adoption in educational settings.
Have strong verbal and written communication skills and confidence presenting and facilitating training.
Be able to interpret usage data and feedback to inform engagement with schools.
Be proficient with cloud-based tools and a CRM.
Bring a customer-outcome focus and a consultative, relationship-first approach.
Have strong organisation and prioritisation skills to manage time across a three-day week.
Be self-motivated and able to work independently in a remote role.
Have a reliable home internet connection and workspace.
Previous experience with Mathletics or Mathseeds, or training adults on a product, is an asset.

Support the Ministry of Education tender with Sales and Account Management.
Plan and deliver structured school rollouts and onboarding through training sessions, webinars, and self-service resources.
Deliver and improve professional development sessions for teachers and school leaders, primarily on Mathletics and also Mathseeds.
Build professional development content and resources, using participant feedback to improve future sessions.
Develop school success plans with adoption milestones and usage targets aligned to curriculum needs, and review them regularly.
Monitor usage and engagement data to identify adoption gaps and schools at risk, then run targeted interventions.
Build relationships with school leaders, teachers, and administrators, and provide Sales with customer insights to support renewals.
Work with Customer Support Specialists and Technical Support to resolve school issues and share teacher feedback with Product.
Maintain accurate records of school interactions, engagement, and outcomes.

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