Technical Services Specialist
New
A
Absorb SoftwareLearning management software
Location: Remote USFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Second language (French or Spanish) is an asset.
- Experience
- Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
- Required Skills
- SQLJiraRESTful APIsData modelingConfluenceZendesk
Requirements
- Have a minimum of 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
- Demonstrate success in a client-facing technical role, including communication, clarity, and expectation-setting.
- Have a strong understanding of data models, validation, transformation, and system-to-system integration concepts.
- Analyze complex business requirements and translate them into clear technical approaches and recommendations.
- Manage multiple projects while maintaining high standards of documentation and service.
- Work independently and collaborate effectively across teams.
- Be familiar with AI tools and agents.
- Preferred: experience with Zendesk, JIRA, Confluence, and related operational tools.
- Preferred: experience with APIs, SSO (SAML/OAuth/OIDC), and SQL.
- Preferred: familiarity with CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday.
- Preferred: exposure to BI tools such as PowerBI, Sisense, or Snowflake.
- A second language, French or Spanish, is an asset.
Responsibilities
- Lead scoping sessions, confirm requirements, and build project plans aligned with technical realities and client goals.
- Manage integration and data projects end-to-end, ensuring timely and high-quality delivery.
- Translate complex technical concepts into actionable, client-friendly guidance.
- Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
- Support and deploy advanced integrations, including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages.
- Troubleshoot data challenges and advise clients on modeling, validation, governance, and integration design.
- Contribute technical expertise to BI and analytics conversations about structuring and leveraging learning data.
- Mentor Technical Services Specialist I team members and serve as a resource on complex integration projects.
- Partner cross-functionally and contribute to improvements in processes, documentation, and client experience.
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