Student Success Specialist
New
M
MedSchoolCoachEducation services
Location: San Diego, CA; Work Location: RemoteFull-Time
Salary55,000 - 62,000 USD per year
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Job Details
- Required Skills
- Microsoft OfficeGoogle WorkspaceRelationship managementCustomer support
Requirements
- Bachelor's degree from an accredited institution.
- Experience in a student-facing, client services, customer support, or relationship management role.
- Exceptional written and verbal communication skills for diverse audiences.
- Strong interpersonal skills and emotional intelligence, with the ability to build rapport with students and families.
- Ability to navigate difficult conversations, manage complaints, and resolve conflicts with empathy and confidence.
- Strong organizational skills and attention to detail; ability to manage multiple priorities and meet response timelines.
- Strong problem-solving skills and ability to exercise independent judgment.
- Ability to remain composed under pressure and adapt communication style to individual needs.
- Proficiency with Google Workspace and Microsoft Office.
- Preferred: experience in higher education, college admissions, student affairs, academic advising, enrollment services, or counseling.
- Preferred: advanced degree in education, higher education administration, counseling, or a related field.
- Preferred: familiarity with student support systems, CRM platforms, or case management tools.
Responsibilities
- Provide student and family support by email and phone, responding to inquiries, concerns, and complaints.
- Acknowledge and follow up on incoming concerns, typically within 24–48 hours.
- Investigate and resolve concerns related to service delivery, scheduling, communication, and the student experience.
- Coordinate communication and resolutions among students, families, advisors, tutors, and internal teams.
- Escalate appropriate situations and collaborate with leadership on next steps.
- Coordinate student onboarding and transitions between internal teams, advisors, and tutors.
- Maintain detailed records of student interactions, concerns, follow-up actions, and resolutions.
- Conduct proactive student check-ins and assist with satisfaction surveys and feedback collection.
- Identify recurring concerns and recommend improvements to processes, policies, and communication practices.
- Develop and maintain standard operating procedures and documentation.
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