Commission Success Specialist

TelarusCommission finance

Location: Remote; Source API remote eligibility restrictions: United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: At least three years of commission reconciliation or related finance experience.
Required Skills: SalesforceMicrosoft ExcelMicrosoft OfficeFinancial analysisCustomer support

At least three years of commission reconciliation or related finance experience.
Experience supporting sales professionals or customers and resolving complex concerns.
Demonstrated record of excellent customer service and professional judgment.
Strong analytical, investigation, reconciliation, and problem-solving skills.
Strong organization, accuracy, attention to detail, and time management.
Ability to work independently in a growing, fast-paced, and sometimes stressful environment while meeting defined service levels.
Intermediate or better Microsoft Excel skills.
Proficiency with Microsoft Office or related productivity tools.
Excellent verbal, written, interpersonal, listening, and de-escalation communication skills.
Ethical and honest approach, consistent manager communication, and regular, predictable attendance.
Preferred: Experience resolving high-pressure customer situations.
Preferred: Technology services, telecom, channel, supplier, or brokerage industry knowledge.
Preferred: Experience using Salesforce or a comparable customer relationship management system.

Serve as a primary point of contact for Technology Advisors with commission inquiries and provide timely, clear, proactive communication.
Manage bulk case submissions and hold scheduled calls to address complex challenges and training needs.
Reconcile and validate commission payments using supplier statements, invoices, contractual commission structures, and other available data.
Use Excel, Outlook, Salesforce, AI-enabled tools, and other systems to obtain and analyze information needed to resolve commission issues.
Identify discrepancies, document findings, explain resolutions to advisors, and update Telarus systems accurately.
Accept and manage inbound commission cases, including cases transferred from the Commission Inquiry team.
Own complex, urgent, aging, or high-impact commission disputes through resolution and work to de-escalate advisor concerns.
Coordinate with suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders to obtain records and resolve cases.
Establish owners and next steps, manage expectations, and track case age, timelines, service levels, and documentation.
Identify recurring issues and recommend process, system, or communication improvements.

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