- Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements.
- Coordinate site-specific user-support and refresher-training requests with Tier 1 SMEs, local contacts, and training stakeholders.
- Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop metrics, reports, and status updates.
- Identify recurring user issues and recommend training, coaching, job aids, communications, or workflow improvements.
- Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes.
- Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis.
- Track activities, milestones, risks, and outcomes; evaluate support interventions and communicate recommendations to stakeholders.
Data Analysis