Senior Implementation Manager
New
A
AsanaAI workflow management
This role can either be fully remote depending on which US state you live in, or based in our San Francisco office with an office-centric hybrid schedule.Full-TimeManager
Salary147,000 - 167,000 USD per year
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Job Details
- Required Skills
- Change ManagementSaaSGenerative AI
Requirements
- Experience in customer-facing implementation or consulting roles.
- Experience guiding structured onboarding or technical platform deployments in SaaS or enterprise consulting environments.
- Understanding of generative AI, AI workflow design, agent orchestration, enterprise platforms, and data governance.
- Ability to guide teams through AI change management and user adoption challenges.
- Experience managing complex, concurrent enterprise projects and workstreams.
- Ability to hold internal and customer stakeholders accountable to milestones and deliverables.
- Experience facilitating discovery sessions and translating customer feedback into configuration decisions.
- Ability to navigate ambiguity and make sound decisions with incomplete information.
- Ability to synthesize complex processes for executive sponsors and front-line end users.
- Experience aligning cross-functional partners, including sales, customer success, product, and IT.
Responsibilities
- Lead structured onboarding engagements, aligning customer stakeholders on platform setup, workflow priorities, and success metrics.
- Document implementation plans covering prioritized workflows, risk mitigation, and next steps.
- Guide customers through process mapping, workflow configuration, and user acceptance testing.
- Coordinate workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
- Develop deployment roadmaps and documentation for scaling Asana AI usage and expanding use cases.
- Lead operational check-ins to monitor workflow performance, surface user pain points, and identify AI adoption opportunities.
- Partner with Customer Success, Sales, and R&D to represent customer feedback and surface expansion signals.
- Build repeatable frameworks and engagement processes across enterprise customer delivery.
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