Director, Strategic Accounts
A
ASAPPAI customer experience
Listing location: United States; Workplace type: RemoteFull-TimeDirector
Salary$150,000 - $175,000 a year; this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan.
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Job Details
- Experience
- 10+ years exp selling enterprise SaaS; 5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
- Required Skills
- Artificial IntelligenceMachine LearningAccount Management
Requirements
- Bring 10+ years of experience selling enterprise SaaS.
- Bring 5+ years of experience selling enterprise SaaS to the Customer Experience and/or Contact Center industry.
- Use consultative, solution-oriented selling approaches.
- Understand the Customer Service/Experience industry.
- Demonstrate technical proficiency with advanced software technologies such as AI.
- Navigate complex enterprise organizations, including C-suite, IT, and primary decision-makers.
- Identify and empower internal customer champions.
- Build customer relationships through research, open dialogue, and attentive listening.
Responsibilities
- Manage business across a national territory, growing existing customers and bringing in new logos.
- Advise customers on the contact center industry, adoption of AI and ML technologies, and business optimization using ASAPP.
- Advocate internally for customer needs and identify strategies to engage customers and generate incremental value.
- Develop and execute account management strategies based on personalized research and a focused value hypothesis.
- Work with customers and channel partners to promote ASAPP and increase market adoption.
- Contribute to customer-lifecycle projects spanning business development, commercial positioning, time to value, and operations.
- Meet or exceed quarterly and yearly bookings targets and deliver reliable forecasts.
- Coordinate with team members and partner with Marketing, Product, and Engineering to optimize customer experience and business outcomes.
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