- Own the Messaging Platform and roadmap for agent productivity and AI-assisted interactions.
- Define and execute the Virtual Agent and multi-channel messaging/voice roadmap.
- Lead AI Services including transcription, summarization, and AI-augmented response generation.
- Represent the product domain to enterprise customers and executive stakeholders.
- Manage documentation and ensure outcomes are measurable through data and telemetry.
- Balance customer commitments, technical debt, and long-term platform bets.
Product ManagementStakeholder management