Product Manager, Messaging Platform & AI Services
New
A
ASAPPAI customer experience
Listing location: Argentina; Workplace type: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of product management experience
- Required Skills
- Product Management
Requirements
- Have 5+ years of product management experience, ideally in enterprise B2B SaaS and/or native AI platforms.
- Bring technical depth to engage with engineers on model behavior, conversation design, channel architecture, and AI/ML tradeoffs.
- Be able to reason about accuracy, latency, and trust requirements.
- Demonstrate the ability to own a complex, multi-surface product area with minimal oversight.
- Have experience working directly with enterprise customers and delivery teams to translate customer pain into a prioritized roadmap.
- Be comfortable operating in ambiguity and structuring undefined problems.
- Have a track record of owning features from discovery through delivery.
- Human-AI workflow or platform experience is a plus, especially agent-facing or contact center products.
- Experience with AI-powered productivity features, channels, CCaaS platforms, or multi-channel deployments is a plus.
- Startup or fast-scaling environment experience and end-to-end product ownership are a plus.
Responsibilities
- Own the Messaging Platform roadmap for agent productivity and AI-assisted interactions.
- Define and execute the Virtual Agent and channel roadmaps across web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS, and voice.
- Lead AI Services such as automatic conversation summaries, voice-to-text transcription, and AI-augmented response generation.
- Evaluate accuracy, latency, and trust tradeoffs for AI Services.
- Represent the product surface to customers and account teams, translating customer pain into a prioritized roadmap.
- Own external product documentation and ensure documentation ships with features.
- Balance customer commitments, technical debt, and platform investments in product strategy and roadmaps.
- Establish metrics and telemetry to measure product outcomes and support data-driven decisions.
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