Customer Enablement Program Manager
New
P
PellaCustomer education
Remote (U.S.)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field.
- Required Skills
- Cross-functional Team LeadershipBusiness OperationsBudget management
Requirements
- Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field.
- Demonstrated success leading complex cross-functional initiatives from strategy through implementation.
- Experience building new programs, operating models, processes, or capabilities from the ground up.
- Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
- Ability to manage multiple priorities, timelines, and stakeholders.
- Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
- Strong business acumen and operational leadership capabilities.
- Excellent written, verbal, facilitation, and presentation skills.
- Bachelor's degree or equivalent combination of education and experience.
- Ability to travel regularly to support launches, events, and customer-facing initiatives.
Responsibilities
- Lead the development, launch, and ongoing management of ProCX Academy.
- Create the operating model, governance structure, processes, and performance framework.
- Develop launch plans, timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
- Drive pilot programs and scale successful initiatives across the business.
- Coordinate cross-functional workstreams and facilitate decisions to resolve roadblocks.
- Design standard operating procedures, governance processes, reporting structures, and launch readiness plans.
- Develop KPI frameworks, success metrics, and executive reporting processes.
- Monitor program effectiveness and translate insights into improvement action plans.
- Lead Academy team members and delivery partners, and align internal and external stakeholders.
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