Senior Solutions Consultant - Life Sciences
T
TalkdeskHealthcare and life sciences
Remote - United StatesFull-TimeSenior
SalaryPay Range (OTE Pay): $136,000 - $205,000. Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in written and spoken English. Nice-to-haves: Fluency in written and spoken Portuguese, Spanish, French, German.
- Experience
- 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment; 3+ years of hands-on Epic integration experience within healthcare systems OR life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud (required)
- Required Skills
- PythonSQLJavascript
Requirements
- Bachelor's degree in a technical field or significant professional experience in a technical role.
- 3+ years in Professional Services, Consulting, or IT/Software Development, focused on AI or automation solutions in a SaaS environment.
- 3+ years of hands-on Epic integration experience within healthcare systems or life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud.
- Experience working with healthcare or life sciences customers, including pharmaceutical, biotechnology, or medical/diagnostic device customers.
- Knowledge of healthcare and life sciences compliance frameworks such as HIPAA, HITECH, CFR Part 11, or CMS guidelines.
- Experience with languages such as JavaScript, MUMPS (M), Python, or SQL.
- Strong understanding of AI-driven automation use cases.
- Experience working with cross-functional teams in pre-sales, implementation, or customer success contexts.
- Fluency in written and spoken English.
- Nice to have: experience with EHR systems such as Cerner, Allscripts, eClinicalWorks, or Athenahealth.
- Nice to have: familiarity with CRM systems such as Salesforce or Zendesk, or contact center solutions.
- Nice to have: familiarity with GxP systems validation and CFR Part 11 compliance.
Responsibilities
- Lead strategic implementations of CXA and CCaaS solutions for new and existing customers.
- Serve as the primary technical resource for clients during projects.
- Design, develop, and deploy integrations with life sciences CRM and EHR/EMR systems, including Salesforce Life Sciences Cloud, Veeva Vault, or Epic.
- Develop and troubleshoot complex workflows and data exchange processes, including HL7 and FHIR.
- Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
- Create reusable assets, best-practice documentation, and knowledge base content for integration delivery.
- Mentor and train Professional Services and cross-functional teams on integration expertise.
- Provide hands-on support and technical guidance to internal teams, external partners, and customers during implementation.
- Collaborate with Product and Support teams to address feature requests, resolve issues, and deliver updates.
- Advise stakeholders on CXA strategy and contribute templates, playbooks, and implementation best practices.
View Full Description & ApplyYou'll be redirected to the employer's site
