Senior Database and Application Support Engineer
New
C
Computer World Services, Corp.Enterprise IT
Remote position; Chicago, IL–area candidates preferred.Full-TimeSenior
Salary150,000 - 180,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of eight (8) years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
- Required Skills
- PostgreSQLMicrosoft SQL ServerOracleRESTful APIsServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- At least eight years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
- Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages.
- Active Secret clearance or higher.
- Experience supporting enterprise databases and applications in a federal or DoD environment is preferred.
- Experience with enterprise database platforms such as Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, or Azure SQL is preferred.
- Experience with application-server technologies such as IIS, Apache, Tomcat, WebLogic, JBoss, .NET, or Java is preferred.
- Experience with TLS certificates, trust stores, keystores, PKI dependencies, and APM, logging, or observability tools is preferred.
- Experience supporting production outages, incident bridges, and root-cause analysis using ServiceNow or a comparable ITSM platform is preferred.
- Familiarity with PowerShell, Python, SQL, or Bash, and with DISA STIGs and DoD RMF, ATO, IAVA, and POA&M requirements is preferred.
- After-hours work may be required during outages, deployments, maintenance windows, upgrades, and recovery activities.
Responsibilities
- Monitor database and application availability, performance, health, and recoverability.
- Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance degradation.
- Analyze application dependencies across databases, servers, middleware, APIs, certificates, networks, cloud, storage, and external interfaces using logs, metrics, traces, and alerts.
- Diagnose certificate failures and support certificate installation and renewal.
- Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout issues.
- Participate in outage response by providing diagnosis, mitigation options, workarounds, recovery, service validation, and incident timelines.
- Coordinate with operations teams on infrastructure issues and software teams on code-related defects; provide diagnostic evidence and validate corrections.
- Support root-cause analysis and track corrective and preventive actions through completion.
- Develop or execute implementation plans, upgrade procedures, and rollback steps, with pre- and post-implementation validation.
- Support backup, restoration, replication, failover, high availability, and disaster recovery; validate transaction paths after recovery.
View Full Description & ApplyYou'll be redirected to the employer's site
