Senior Digital Platforms Support Engineer
New
D
Diversified Services Network, Inc. (DSN)Digital platforms
Remote/hybrid work modelFull-TimeSenior
Salary145,000 - 150,000 USD per year
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Job Details
- Experience
- Bachelor’s degree with 5–7+ years of relevant experience; 5+ years of hands-on AWS experience
- Required Skills
- AWSNext.jsReactRESTful APIs
Requirements
- Hold a bachelor’s degree.
- Have 5–7+ years of relevant experience.
- Have 5+ years of hands-on AWS experience.
- Demonstrate expertise supporting an AEM as a Cloud Service environment and associated digital experience platforms.
- Have strong knowledge of AEM architecture.
- Have knowledge of Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.
Responsibilities
- Establish the Vercel platform as a secure, compliant, repeatable service offering and bring it to Level 3 (Defined) maturity.
- Complete the 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives.
- Define service ownership, the support model, and operational processes before production customer-facing traffic begins.
- Provide platform governance, deployment support, user access administration, and technical consultation.
- Support teams building with Next.js, React, APIs, and cloud-native architectures.
- Lead incident management, root cause analysis, and service restoration for critical business applications.
- Apply monitoring, observability, and automation to improve platform reliability.
- Train and enable existing team members to support the platform.
- Support the digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai.
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