Executive Director, Payment Services

New

JobgetherClinical research payments

Based in the United StatesPart-TimeExecutive

Salary220,000 - 250,000 USD per year

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Job Details

Experience: At least 15 years of professional experience in life sciences services, clinical research, pharmaceuticals, or related industries.
Required Skills: Client relationship managementCross-functional collaboration

Bring at least 15 years of professional experience in life sciences services, clinical research, pharmaceuticals, or related industries.
Demonstrate executive-level leadership of a business function, including operations, service delivery, team performance, and business outcomes.
Have experience working for an organization serving life sciences clients.
Understand how pharmaceutical sponsors and CROs evaluate service providers, manage vendor relationships, and handle escalations.
Show proven ability to manage complex service operations, establish performance standards, improve processes, and maintain service quality.
Have experience managing strategic client relationships, resolving sensitive issues, supporting renewals, and building long-term partnerships.
Have experience recruiting, mentoring, and developing teams and establishing accountability and effective operating structures.
Have previous experience at an organization with fewer than 500 employees.
Demonstrate judgment balancing client needs, operational efficiency, service quality, and profitability.
Have experience partnering with Product, Engineering, and other business teams to translate operational challenges and customer requirements into practical solutions.
Direct experience managing investigator payments, clinical site payments, or patient reimbursement programs is preferred.
Experience expanding a services function during significant client growth is preferred.

Lead payment operations, client delivery, service quality, and development of the payments offering.
Serve as the executive contact for sponsor, CRO, and site-network clients; manage escalations and support renewals.
Design and implement consistent processes for investigator payments, research site payments, and patient reimbursements.
Establish and monitor KPIs for payment cycle times, transaction accuracy, client satisfaction, service quality, and margins.
Partner with Product and Engineering to translate client feedback and operational needs into platform enhancements and roadmap initiatives.
Hire, develop, and lead teams across payment operations and client services.
Develop operating models and capabilities that scale service delivery while maintaining quality and efficiency.
Ensure payment processes address the needs of sponsors, CROs, investigators, research sites, and patients in clinical research.
Balance client satisfaction, operational efficiency, service quality, and profitability while supporting business growth.

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