Sr Specialist - Instructional Design

New

JobgetherFederal health benefits

Fully remote position within the United StatesTemporarySenior

Salary$72,000–$80,000, depending on qualifications, relevant experience, work location, and other compensation considerations.

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Job Details

Experience: At least five years of related professional experience; at least three years of progressive instructional design experience; ideally at least five years designing and delivering employee training programs.
Required Skills: Project ManagementCanva

Hold a bachelor's degree in a relevant field and have at least five years of related professional experience, or an equivalent combination of education and experience.
Have at least three years of progressive instructional design experience.
Have experience developing storyboards, instructional scripts, engaging presentations, and multimedia learning content.
Have experience with Articulate Storyline, Rise 360, Adobe Captivate, Canva, or comparable instructional design and content creation platforms.
Bring experience designing and delivering employee training programs, preferably in corporate Learning and Development.
Be able to analyze business performance gaps and translate findings into learning objectives and training solutions.
Have visual design skills and experience creating learning across classroom-based, virtual, and online formats.
Have experience developing scenario-based learning, simulations, practical exercises, and assessments.
Be familiar with Learning Management Systems and learning content lifecycle management.
Have experience designing training for customer service or contact center operations.
Be able to support rapid implementations or launches and manage competing priorities and timelines.
Be a U.S. citizen and able to pass a federal background check.
Have a suitable home workspace, reliable power, and internet meeting the stated speed and Ethernet requirements.

Lead the design, development, and implementation of onboarding and training programs for customer service representatives supporting federal health benefits programs.
Translate complex policies, procedures, system requirements, and approved guidance into accessible learning materials.
Develop training across instructor-led, virtual instructor-led, eLearning, video, simulation, and interactive formats.
Create facilitator guides, workbooks, storyboards, scripts, job aids, infographics, case studies, exercises, and assessments.
Manage instructional design projects from concept to completion, including plans, milestones, timelines, deliverables, quality, and scope.
Partner with Operations, Knowledge Management, Quality, Technology, subject matter experts, and other stakeholders to gather requirements and validate content.
Design qualitative and quantitative assessments to measure comprehension, competency development, and training effectiveness.
Review and improve onboarding curricula and maintain regular content review cycles.
Communicate project progress, risks, and updates to team members, stakeholders, and senior leadership.
Develop training materials for rapid program launches and implementation initiatives within compressed timelines.

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