Principal Program Manager - Operations Management
New
C
ConveraCross-border payments
London (hybrid) or Remote UKFull-TimePrincipal
SalaryThe opportunity to earn a bonus
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Job Details
- Required Skills
- Stakeholder management
Requirements
- Bring extensive experience in program management, business operations, payments, fintech, financial services, or a related discipline.
- Have led enterprise-scale initiatives in complex, regulated environments.
- Demonstrate deep understanding of the payments ecosystem, including customer-impacting operations, money movement, risk management, regulatory considerations, and complex incident response.
- Influence senior leaders and drive alignment across Product, Engineering, Operations, Risk, Compliance, and Commercial teams.
- Show success leading high-profile escalations, incident management, and cross-functional response efforts.
- Apply a root-cause mindset and focus on sustainable operational improvements.
- Have experience designing and implementing operating models, governance frameworks, escalation protocols, or business processes.
- Communicate and organize effectively, manage stakeholders, and synthesize complex issues into recommendations, executive updates, post-mortems, and actionable outcomes.
Responsibilities
- Lead critical escalations and high-impact incidents, coordinating cross-functional stakeholders, managing war rooms, and maintaining executive visibility through resolution.
- Translate leadership decisions into clear actions, owners, timelines, and measurable outcomes.
- Conduct root-cause investigations and corrective action programs to address systemic issues and prevent recurrence.
- Lead complex cross-functional initiatives addressing high-priority business, operational, technology, and regulatory challenges.
- Establish operational visibility through defect tracking, failure analysis, trend reporting, risk identification, and executive-level insights.
- Build governance routines, business reviews, executive communications, KPI reporting, readiness planning, portfolio visibility, and leadership operating cadences.
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