Customer Billing Support Specialist

New

Remote/United States, Mountain or Pacific HoursFull-TimeMiddle

Salary$55,000–$60,000 (USD) per year + bonus up to 5% of base salary

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Job Details

Have 1–3 years of experience in a customer service role.
Have working or foundational knowledge of billing concepts, particularly SaaS billing and subscriptions.
Have excellent written and verbal communication skills in English and the ability to explain complex information clearly and concisely.
Demonstrate strong organization, accuracy, and attention to detail.
Be able to multitask, manage multiple deadlines, prioritize assignments, and adjust to changing needs.
Be able to work effectively within a remote team and collaborate across teams.
Have working skills in billing, technology, product knowledge, data analysis, tools and technology, and problem solving.
Have foundational awareness of accounting, business concepts, processes and operational workflows, and cross-team collaboration.
Salesforce, Zuora, Zendesk, or other billing and ticketing system experience is a bonus.

Serve as the primary contact for incoming basic billing support requests by email, chat, and/or scheduled phone support.
Prepare refunds and credits, issue invoices, process customer account changes, respond to billing inquiries, and help customers update billing information.
Keep customer contact information accurate and up to date.
Troubleshoot electronic payment failures and work to resolve them.
Complete customer vendor setup requirements, including providing basic company and banking information.
Meet or exceed inbound ticket quotas while resolving requests in a timely and professional manner.
Maintain written and/or video documentation for internal billing processes and procedures, with a focus on non-Intake processes, as requested.
Provide project support as requested by management.

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