Customer Support Specialist
New
C
Cerbo · OptiMantraHealthcare technology
United States; RemoteFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceTroubleshootingProcess improvement
Requirements
- Demonstrate excellent problem-solving and troubleshooting skills.
- Be willing to challenge yourself and learn unfamiliar information.
- Bring a process-improvement and customer-service mindset.
- Be comfortable with technology.
- Have knowledge of scheduling tools, Excel, or database technologies.
- Healthcare experience is strongly preferred, specifically direct use of an EMR or practice management platform in a clinical setting.
- EMR master administrator experience or back-end medical office experience is a nice-to-have.
Responsibilities
- Address OptiMantra customer support cases by phone, email, and video call.
- Help customers with clinical workflows and practice management.
- Troubleshoot integration connectivity, payment processing, and basic technical issues.
- Support testing of pre-release or recently released features.
- Prepare customer-facing knowledge base reference articles and videos.
- Support customer trainings as a subject matter expert in a focus area.
- Prepare customer-facing documentation as a subject matter expert in a focus area.
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