Customer Support Associate
New
E
EmpowerGig transportation
This is a remote, work-from-home position from anywhere in the United States.Full-TimeJunior
Salary$20-$23/hr + equity + performance-based bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year of customer support experience
- Required Skills
- Problem SolvingCustomer serviceMultitaskingZendeskCustomer support
Requirements
- Have at least 1 year of customer support experience.
- Be proficient in CRM software and ticketing systems such as Zendesk.
- Have strong organizational skills and the ability to multitask.
- Be detail-oriented and able to solve problems.
- Have polished written and verbal communication skills.
- Be available for a flexible schedule that includes weekend shifts.
- Preferred: experience in a customer support role or call center environment.
- Preferred: experience at a startup or in a similarly intense environment.
- Preferred: familiarity with the for-hire transportation industry and gig economy.
Responsibilities
- Maintain a comprehensive understanding of the driver and rider mobile applications.
- Respond to customers by phone and email in a timely manner.
- Identify customer needs and resolve their problems.
- Escalate issues and trends that require broader attention.
- Prepare and present product or service recommendations to reduce future customer issues.
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